FAQs

I cannot log in to my account

  • If you had an account in the old WebShop the login you used there will not work in this new shop,
  • You will need to create a new account at the checkout, this is the option on the right of login screen, it will take about 1 minute.
  • If you have used this WebShop before and have forgotten you password click the forgotten password link. This will not work if you have NOT used this new WebShop before.

How long does it take to process my order?

  • You will receive an acknowledgement of your order as soon as we receive it. 
  • We endeavour to dispatch all orders as quickly as possible. Please remember that the fulfillment officers are all volunteers and process orders in their spare time. We aim to deal with all orders within 7 days but delays due to holidays, sickness and other reasons can increase this time.
  • The items you have ordered may be handled by different fulfillment officers and may arrive at different times.

New Members

  • You will receive a email when your application has been processed. Your Membership Pack will normally be dispatched within 21 days
  • Your name will be added to the mailing list and you will receive your monthly magazine from the next issue.
  • You can order spares as soon as you have applied for membership. At the checkout when you are asked for your membership number just enter the order number for your membership application order until you receive your membership number.

Renewals

  • If you have renewed in a timely manner, you will continue to receive your monthly magazines without a break
  • Membership ceases if you do not renew within 3 months of written invitation.
  • If membership lapses you may be required to pay another joining fee

Rally Entries

  • You will receive your programme for the Rally by post about 3 weeks before the event