Credit Card Failures

You may have come here following unsuccessful attempts to purchase with your credit or debit card.

Read this list and see if any of these apply to you, and the possible remedy

  • Insufficient funds - please top up your account, or use an alternative card
  • expired card - please ask your Card Provider for a new card, or use an alternative card

There are an additional set of criteria that you must be aware of:

  • Wrong Name: The name on the order must exactly match that on your card
  • Failure due to AVS, Address Verification System - the first line and the postcode that you have entered in your billing address MUST be identical to the address you have registered with your Card Provider
  • Failure due to  3DSecure  - All banks have now moved to a Two-factor authorisation routine, commonly called 3D secure    ( but some providers call it slightly different things) This means that the Card Provider will send you an authorisation code, usually by SMS to a mobile phone. That code must be entered into the SMC order to prove you are who you say you are. If you have not registered a mobile phone with your card provider,  they will be unable to send a one-time password, so the transaction will fail

I have tried all that but the transaction still fails

  • Use the "Contact Form" in the grey area below to get in touch